Press release -
Discovery Bank wins Best Consumer Solution Award at MTN Business 2023 App of the Year Awards
Johannesburg, 13 November 2023 – Discovery Bank has won the Best Consumer Solution award at the 12thannual MTN Business 2023 App of the Year awards. This cross-industry award is voted for by the public and based on their everyday use and customer experience of the app.
The awards champion app development in South Africa, celebrating local talent and out-of-the-box thinkers who drive change within the country.
“What’s particularly special about this award is not just outperforming a shortlist of remarkable apps across a wide range of industries, but being chosen by the actual consumers who use our product,” says Hylton Kallner, CEO of Discovery Bank.
“Having invested significantly in the sophisticated technology that drives the app’s back end and applied the latest in UX and behavioural learnings throughout the app’s design – this kind of recognition tells us that we’re meeting our client’s needs and this is what we work the hardest towards.”
Last month South African banking customers also rated Discovery Bank as the bank with the best service experience in South Africa in the 2023 Ask Afrika Orange Index®, for the second year in a row.
Discovery Bank maintained its lead in the banking industry driven by both an increase in the service excellence experience and emotional connection. The Bank was given top marks across multiple fronts, including reliability, empathy, and reputation – it also achieved the highest service rating in the private banking category, which is a remarkable accolade and recognition for the Discovery Purple banking team.
In addition to these two prestigious consumer awards, Discovery Bank was this year recognised as the Best New Digital Bank in SA in the Global Banking and Finance review. These prestigious international awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the global banking and financial community.
“As a relatively new bank with only four years under our belt, these awards are a testament to the genuine innovation and value that Discovery Bank offers – from the relevance and efficacy of our Shared-Value banking model, right down to the detail of every interaction and touchpoint in the client journey.”
“All the recent market recognition inspires us to keep raising the bar in excellence on all fronts and delighting our clients.”, says Kallner.
ENDS
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About Discovery Bank
Discovery Bank is part of Discovery Limited, a financial services organization that operates in the healthcare, life assurance, short-term insurance, savings and investment and wellness in over 40 markets. Discovery Bank is fundamentally designed differently through its shared-value model. Clients create value as they manage their money well that Discovery Bank shares back with them through better interest rates, deep discounts and significant rewards. The overall outcome is that clients experience greater financial wellbeing, it reduces the risk of defaults for Discovery Bank making the business more sustainable, and it addresses large-scale challenges, such as increased savings, that benefit society at large. Behaviour change and rewards are enabled through Vitality Money, an AI-Powered programme on the Discovery Bank app that which gives clients an understanding of behaviours that influence their financial wellbeing and how to manage their money. The better clients do, the higher their Vitality Money status and the greater the value they receive.
